Terms & Conditions
By placing an order through our website you agree to the terms and conditions set out below:
Price Match Promise:
If you find the exact same combination of products and services available to be purchased online through a registered and approved online retailer within the U.K. we will match the price on the whole order prior to ordering your products on this website. Once you have placed an order, we will not be able to price match or refund the difference on your order.
For your peace of mind, if you notice a reduction in price on the items you have ordered from us within 14 days of placing your order we will either refund the difference or offer you more products to the value of the price difference.
Free Tile and Cladding Samples:
Tile and Cladding samples are available on request and are free. We only charge £2.99 for standard delivery on each sample ordered and this is non-refundable. Please note samples are small cuttings and not a complete piece
Christmas & New Year Deliveries
Orders received before 20th December will be processed the next day to be delivered before the Christmas Holiday Period.
Any orders received after 20th December will be processed on 4th January 2022.
Showroom will remain open accept on 25th, 26th, 31st of December and 1st January 2022
All orders will be dispatched next working day (unless otherwise stated). Standard delivery time is 5-7 working days. Please note we currently are delivering to UK mainland only, for Islands please ask for quote before ordering. Some islands may not be eligible for delivery. For pallet deliveries a contact number must be provided when placing an order as this requires special arrangements. Please note we use a courier service, and they have a strict policy of delivering to kerbside or as nearest as possible to your entrance door. Drivers will not be insured to enter premises.
Our free delivery
offer varies on different products. Not all products are offered with free delivery. Free delivery is only available on selected products where advertised and applicable when reached a threshold monetary value of order or number of packs.
Any dates quoted for delivery of the Goods are approximate only and whilst Excel Tiles and Bathrooms will use its best endeavours to meet any delivery dates quoted it shall not accept any liability for delay or failure to meet delivery dates quoted.
Please do not schedule any fitters for installation before all your goods have arrived to satisfaction as Excel Tiles and Bathrooms will not accept any liability for delays in delivering your order and any costs relating to hiring 3rd parties for installation and fitting.
14 Days Money Back Guarantee - Returns and Cancellations:
If you wish to return an order or part of an order for a refund, a returns claim or contact must be made within 14 days of receipt of item. Items must be returned in the original condition and unopened. Customers need to arrange for the goods to be sent back at their own expense and need to make sure the goods will not arrive damaged and in a resalable condition. Please contact us prior to leaving feedback if there is any problem with your order, we will endeavour to satisfy any issues you may have. It is important to us that you are completely happy with our products and service.
All deposits paid on any orders whether it is to hold stock items or pre-order items are non-refundable.
If the goods you have purchased arrive damaged, they must be signed for as damaged on the courier paper. The delivery must be checked against any damages inside the packaging on arrival or within 24 hours of delivery. We require our customers to always follow this procedure regardless of driver’s advice or any other circumstances. We also require customers to report back to us (usually within 24 hours but no longer than 3 calendar days) on deliveries which have been signed for as damaged using our contact us web page or by calling us.
Please ensure you provide photographic evidence of all the damaged items and sent to us within the reporting period. We will not take responsibility on damage reports after the 3-day damage report period.
No liability will be accepted for any goods after they are installed. Please ensure you or the installer inspect all items for defects prior to installing the product.
Manufacturer Warranty & Claims:
Please note this warranty is offered by the manufacturer of the product and not Excel Tiles and Bathrooms. All manufacturer warranty claims for faults will require an independent inspection costing £220+VAT at the site where the product has been installed. If the inspection results in favour of the claimant, this inspection fee will be reimbursed along with a choice of refund or exchange for up to the same value of the purchased order. False claims of manufacturing faults will be subject to a charge equalling the charge of the inspection company. Installation costs are not covered in the warranty.